Delivery Information

We do our utmost best to process and dispatch your order within 24 hours of it being placed within working hours. However, when this is not possible we will inform you of any delay.

To ensure a next day delivery orders must be placed before 1pm Monday to Thursday, items ordered before 1pm on Friday will be delivered on the following Monday.

If you have any questions please contact us on clubshop@lutontown.co.uk

Royal Mail does not consider a parcel to be lost unless it has been in the postal system for no less than 14 days for UK mainland orders and 25 days for international. Whilst it is highly unlikely deliveries will take this long, we are only able to send you a replacement once the specified period has passed. Please check with your local post office if you are expecting a parcel from us, if it has not arrived, as they may be holding it for collection.

If the buyer has provided a wrong address and the order is not returned to us, then we are not responsible. This would be considered as a Lost Order so we will not issue a refund.

If the buyer informs us that he has provided a wrong shipping address, then we will try to stop the order but we cannot guarantee it because we process orders rapidly.

If the order is returned to us due to an undeliverable address, then the buyer may submit a request for reshipment. The buyer is responsible for the re-shipping and re-handling sum.

Please note we can only consider processing claims for lost items within 90 days of dispatch.

DELIVERY INFORMATION 

We aim to despatch your order on the same day so that it reaches you within 2-5 working days ( standard delivery ) and 14 working days for European and Rest Of World orders. Please allow up to 10 working days at busy periods for UK orders and 18 working days for European and Rest Of the World orders. Please note that this is not a guaranteed service and is provided to give you an estimated delivery date.

Please note : Duty charges are the responsibility of the customer.

FIRST CLASS STANDARD

One of the most popular postal services, First Class mail aims to deliver your packet the next working day, including Saturday.

FIRST CLASS RECORDED

We aim to deliver your First Class Recorded item the next working day and your Recorded Signed For™ service will be covered up to a maximum compensation value of £46

For compensation on services used with Recorded Signed For™ please read more here Royal Mail Compensation.

NEXT DAY SPECIAL DELIVERY

Delivery is either via Royal Mail or via courier. A signature may be required on delivery

The Royal Mail guarantee delivery of Special Delivery™ Next Day items before 1.00pm to 99% of the country, including Northern Ireland, Jersey and Guernsey.

CLICK AND COLLECT

Free Click & Collect (Mall Shop) Pick up your order from our Mall Shop. Please allow up to 5 working hours to collect your order. If you wish to collect sooner please confirm with the Mall shop 01582 458368. Remember you will need to provide a copy of your order either printed or on your mobile device and a form of ID eg. drivers license, household bill. 

DELIVERY INFORMATION FOR OVERSEAS

Delivery will be via either International Signed For or Airsure, both of which are operated by Royal Mail.

Europe

This zone comprises the following countries:

World Zone 1

Covers all countries, not defined as being in Europe or World Zone 2. World Zone 1 generally covers countries in North America, South America, Africa, the Middle East, the Far East and South East Asia.
 

World Zone 2

This zone covers the following territories: